Questions on a product ? On your order ?
Notre priorité est votre satisfaction absolue.
Chloé, Nathan et Dylan are happy to answer any questions you may have 7 days a week.
At Les Halles Provençales, no offshore call centers : just Lise, Dylan, Sébastien or Nathan, happy to answer any questions you may have.
You can get hold of us by phone by calling +33 4 65 07 02 20
We are available 7 days a week from 9am to 9pm, Central European Time.
We are available 7 days a week from 9am to 9pm, Central European Time.
Just tap the little bubble located at the bottom right of your screen to start chatting with us.
To chat on Facebook Messenger, this way !
Would you prefer to email us ? Here is our email address : serviceclient@leshallesprovencales.fr
Made it sweet and sharp, just don’t forget to mention your order number if necessary ! 😀
Top 3 most frequent questions
Where is my order ?
Looking forward to receiving your parcel from Provence ? We know how you feel ! Logon to your Les Halles Provençales account and in the “my orders” section you can track your order status. Has your order been shipped ? You can find the parcel(s) number(s) for your order in the shipping confirmation email or in your Les Halles Provençales account.
How fast do you deliver ?
Depending on the chosen delivery method and location, orders usually take anything from 24 hours to 7 days to reach our customers. Shipping is free to many countries accross Europe. You can checkout shipping costs for your destination on this page. Find out more about our shipping policy.
Are you really from Provence ?
Of course ! Our headquarters are in a little village called Maussane-les-Alpilles, in the French “Bouches-du-Rhône” region. Dylan, the founder of the company is from a small village in Provence called Maussane-les-Alpilles. He would love to show you around when you visit !
You will probably notice that we ship our orders from Lyon. We have chosen this city for our warehouse due to it’s central location, allowing us to ship orders anywhere in Europe at lightning speeds.